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Home Health

Home Health provides a wide range of health care needs and personal support services to residents throughout the Northern Health region – in their homes, at clinics and other community locations.

Home Health’s services will complement and supplement, but not replace the efforts of individuals to care for themselves, with the assistance of family and friends. Home Health services make it possible for you to maintain independence and safely stay at home, and avoid going to the hospital or a care facility.

If and when required, Home Health also assesses the need for other levels of care such as assisted living or residential care and can help with the transition to appropriate care needs, including home-based end-of-life care.

Home Health Services

Home Care Nursing

Home Care Nursing, or Community Nursing, is professional services, delivered to eligible clients in the community by registered nurses. Nursing care is available on a non-emergency basis for British Columbians requiring acute, chronic, palliative or rehabilitative support.

Case Management

Case Managers act as coordinators to help eligible clients obtain Home and Community Care services. They determine the nature, intensity and duration of services that would best meet clients’ needs and arrange their services.

The Case Manager will stay in touch with the client to arrange care services and make any adjustments necessary in the event their care needs change.

Community Rehabilitation (Occupational Therapy/Physiotherapy)

Community Rehabilitation is a professional service, delivered to eligible clients in the community by rehabilitation therapists who provide assessment and treatment to ensure a client’s home is suitably arranged for their needs and safety.

Home Support

Home Support services are designed to help eligible clients remain independent and in their own home as long as possible. Home Support provides personal assistance with daily activities, such as bathing, dressing and grooming. Home Support services complement and supplement, but do not replace the efforts of individuals to care for themselves with the assistance of family

Choice in Supports for Independent Living (CSIL)

CSIL is an alternative option for eligible home support clients. CSIL was developed to give British Columbians with disabilties and high-intensity care needs more flexibility in managing their home support services. CSIL is a “self-managed model of care.” Clients receive funds directly for the purchase of home support services. They assume full responsibility for the management, coordination and financial accountability of their services, including recruiting, hiring, training, scheduling and supervising home support workers.

Health Services for Community Living (HSCL)

The HSCL program provides non-emergency nursing, rehabilitation, dietary and dental hygiene services to adults who live in the community and have a developmental disability and are eligible for services under Community Living British Columbia (CLBC).

Community Living BC provides support and services to people with developmental disabilities and their families. For more information, visit Community Living British Columbia.

Adult Day Programs

Adult day programs assist seniors and adults with disabilities to continue to live in their own homes by providing supportive group programs and health services that assist with daily activities of living and give clients a chance to be more involved in their community.

Home Oxygen Program - HOP

The Northern Health Home Oxygen Program (HOP) provides service through a contract with private homecare companies to those clients within the Northern Health service delivery areas who qualify according to the BC HOP Medical Criteria.

Completed HOP applications must be faxed by the client's physician to the Home Oxygen Program (HOP) and Vital Aire or MedPro, per the application form instructions.

HOP Contact Details:
Fax: 250-564-1505
Telephone: 250-649-4814

Vital Aire Contact Details:
Telephone: 1-800-637-0202
Fax: 1-866-812-0202

MedPro Contact Details: 
Telephone: 1-888-310-1444
Fax: 1-888-310-1441

The application will be reviewed by the Northern Health Home Oxygen Program Coordinator. Qualifying clients will be set up in a timely manner with the appropriate equipment as determined by the HOP and the homecare provider. They will also perform ongoing assessments to ensure that the client's oxygen needs are being met and continue to qualify for the program.

Forms & contact information:


Lifeline is an easy-to-use medical alarm service designed to reduce the risk of living alone. In the event of a fall emergency, help is available at the touch of a button. The Lifeline Personal Help Button connects you to a trained Personal Response Associate who can send help quickly – 24 hours a day, 7 days a week.

For more information, contact the NH Lifeline office at 250-565-7498, or toll free at 1-800-851-0184.

Hospice Palliative Care

The Hospice Palliative Care program (HPC) is a core service provided to all patients and their families within Northern Health. Registration of the patient with the HPC program is required in order to access identified services and ensure timely access to HPC. Registration requires written confirmation, by a physician, that the patient meets the palliative care status criteria as outlined in the program.

Northern Health also offers access to publicly subsidized hospice palliative care beds in a number of our residential care facilities.

Your health care team will ensure that you have the knowledge and the understanding of your situation to enable you to make informed decisions.

Learn more about our End-of-Life care and publicly subsidized hospice palliative care beds in residential care sites, available at our End-of-Life Care page.

Acquired Brain Injury

Acquired Brain Injury is damage to the brain, which occurs after birth and is not related to a congenital or degenerative disease (World Health Organization, Geneva 1996). In Northern Health, Home and Community Care works in partnership with the Mental Health and Additions program to provide services to clients with a brain injury.

For more information on how to access services through Mental Health and Addictions, visit our Mental Health & Addictions site, or contact the Acquired Brain Injury Program, at (250) 565-7393 (in Prince George).

More information about Acquired Brain Injury can be found at:


More Information


See Also

For more information about Home and Community Care services in BC, visit the BC Ministry of Health Home and Community Care website.